Terms &
conditions.

Billing increments & job clock

All labor is billed in 30-minute increments.

The job clock starts when the crew arrives on-site and is ready to begin work at the pickup location. Time is billed to the nearest 30-minute increment.

Local vs. long-distance time policy

Local moves: 25 miles or less one-way

The clock runs while services are being performed and continues until the job is complete and final payment is processed.

Long-distance moves: over 25 miles one-way

• Pickup location: The clock starts upon arrival and stops once loading is complete, with the truck fully loaded and secured.
• Drop-off location: The clock restarts upon arrival and stops once unloading is complete and final payment is processed.

Payment, processing & crew release

• Final payment is due immediately upon completion of services or when the final balance is requested.
• The crew cannot leave the customer's location until payment is processed.
• If payment is delayed for any reason, billable time continues in 30-minute increments until payment is processed.

Payment methods accepted

We accept credit cards, debit cards, checks, Zelle, and Cash App.

Card processing fees

• Online card payments, credit or debit: 2.99% processing fee.
• Debit card by phone: no 2.99% fee.
• Credit card by phone: 2.99% processing fee.

Customers may use Zelle or Cash App to avoid card processing fees.

Check payments & returned check fee

• Checks are accepted with ID verification and must be made payable as instructed by the office.
• The crew may leave once the check is received and the job is closed out.
• If a check is returned or not honored, the customer is responsible for the full remaining balance due, a $35 returned check fee, and any applicable bank or collection fees.

Deposits, scheduling & card on file

• A 30% deposit is required to reserve your date and crew.
• For long-distance moves, a credit card must be kept on file prior to scheduling or dispatch.

Cancellation & refund policy

• Cancel 7 or more days before the move date: 100% of the deposit is refunded.
• Cancel fewer than 7 days before the move date: 50% of the deposit is refunded.
• Cancellations must be submitted by text or email and are effective upon confirmation by Fast Track Movers.

Rescheduling policy

• Customers may reschedule up to three times with no rescheduling fee, as long as the requested date is available.
• After the third reschedule, a $45 rescheduling fee applies per additional change.

Customer not ready on move day

If the customer is not ready when the crew arrives, including unpacked or loose items, unprepared access, or customer-caused delays:

• The clock continues at the applicable hourly rate.
• Packing service labor may be added so the move can proceed.
• Packing materials are not included and will be billed according to the materials budget if required.

Prohibited items

For safety and compliance, Fast Track Movers does not load or transport:

• Propane tanks of any size.
• Hazardous materials or hazardous waste, including chemicals, paint, solvents, fuel, pesticides, batteries, and flammables.
• Food and perishable products, including open food containers.
• Firearms and ammunition.

These items must be removed from the move area before the crew arrives. If discovered during loading, they will be set aside and will not be transported.

Walkthrough & damage or loss concerns

The crew will complete a walkthrough with the customer at the end of the job. Please point out any damage concerns during the walkthrough so we can document and address them promptly.

A claim will not be denied solely because loss or damage was not noted at delivery. The walkthrough does not shorten applicable claim deadlines or replace your rights under California law.

Damage and loss claims are handled separately under your moving agreement, applicable valuation or protection coverage, and legal requirements.

Open the breakage and damage report. For missing items or written claim questions, email our team.

Safety, access & liability controls

• Fast Track Movers may refuse to move items that are unsafe, exceed reasonable weight limits, or cannot be moved without risk to property or crew.
• The customer is responsible for legal parking and loading access and any required elevator reservations or permits. Delays caused by access restrictions are billable.

Our service commitment

For concerns about a service included in your approved agreement, see The Fast Track Service Guarantee. Any appropriate adjustment or refund under that guarantee is subject to applicable law and any required authorization.

Questions about your move? Call 559-554-3180 or email our team.