We stand behind
the service we promise.
Clear estimates. Clear communication. Accountability from start to finish.
A clear agreement.
A team that cares.
We plan your move around your inventory, property, access, crew, equipment, and selected services. Your approved moving agreement confirms the work we commit to provide.
If Fast Track Movers fails to provide a service specifically included in that agreement because of an error within our control, we'll work to make it right.
Tell us what happened
Contact our team with your move date, the service involved, and a description of the concern.
We review the project
We review the approved agreement, charges, and project details to understand what happened.
We work to correct it
Whenever possible, our first goal is to correct the problem and provide the agreed service.
We explain the remedy
If correction isn't possible, an appropriate adjustment or refund may be provided where legally permitted.
Any adjustment or refund is handled under applicable moving rules, including any required authorization from the California Bureau of Household Goods and Services.
What it covers
Our Service Guarantee may apply to:
- A service specifically listed in your approved agreement that was not performed.
- An agreed add-on service that was charged but not provided.
- A verified billing error.
- A documented service commitment we failed to follow that was within our reasonable control.
We review charges for separately listed services that were not provided because of our error and work toward a legally appropriate resolution.
What is not covered
This guarantee does not cover changes to the agreed work or circumstances outside our reasonable control, including:
- Inventory changes or extra items and services requested after the estimate.
- Undisclosed stairs, elevators, long carries, difficult access, or specialty items.
- Customer or building delays.
- Weather, road closures, traffic emergencies, or other events outside our reasonable control.
- Unsafe working conditions or items that cannot legally or safely be transported.
- Customer-requested changes to pickup, delivery, or additional stops.
These circumstances do not remove our responsibility for a separate service error within our control or reduce your rights under applicable law.
Damage or loss
Claims for damaged or missing property are handled separately under your moving agreement, applicable valuation or protection coverage, and California household-moving requirements.
This Service Guarantee does not replace that claims process or shorten any applicable claim deadline.
Open the breakage and damage reportFor missing items or questions about a written claim, email our team.
Know what you're approving
For California household moves, a written estimate follows a visual inspection. Your moving agreement must include a Not to Exceed price, with customer-requested changes documented as required by law.
This guarantee does not reduce or replace any rights available under applicable law.
Something isn't right?
Include your name, move date, estimate or invoice number if available, and what happened. Attach relevant documents or photos to help us review the concern.